Contact
Get in touch.
Email is best. The NPDESTracker team reads every message. If it is a fit, we can talk through an evaluation workspace. Evaluation questions, demo questions, security review, or anything else is welcome.
We read everything. Support is coordinated through admin@npdestracker.com.
Common paths
Pick the one that fits, and the subject line is pre-filled.
Evaluation workspace inquiries
Start the 60-day Guided Evaluation at $999, or ask about the 90-day Full Municipality Access at $2,500. The $2,500 evaluation fee can be credited toward an annual plan if your municipality continues within 60 days. + applicable tax
Guided walkthrough
See the full platform on a real call, beyond the public demo.
Annual deployment
Small MS4 Essentials $1,499/year (up to 2 users). Inspection Starter $3,499/year (up to 5 users). Full Municipality Access $2,500/90 days (up to 8 users); a 90-day evaluation workspace configured around the agency's current MS4 workflow. Inspection Team $9,499/year and Full MS4 Platform from $18,000/year both run as larger team workspaces; user count, onboarding, and support scope are confirmed before purchase. + applicable tax
Security or procurement
RFP responses, security questionnaires, vendor due diligence.
General questions
Anything else: feedback, press, partnership ideas.
About the operation
Built by Wood Technologies LLC, software-first.
NPDESTracker is operated by Wood Technologies LLC dba NPDESTracker, designed around municipal stormwater inspection, evidence, reporting, and enforcement workflows. Supported by municipal stormwater, software, cybersecurity, and finance experience. We do not run a sales team, support queue, or call center. Email is how we communicate with prospects and customers. The NPDESTracker team reads every message and replies through admin@npdestracker.com.
Email support is included. Support is monitored on business days. We aim to acknowledge requests within five business days. An acknowledgment confirms receipt or may request additional information; it is not a promise of resolution. Resolution time varies based on severity, complexity, customer cooperation, and third-party services. No 24/7 support, guaranteed resolution time, uptime SLA, or service credits are included unless stated in a signed order form.
For procurement, RFP responses, or security questionnaires, attach what you need to your email. We'll route it and reply with what we can answer, plus what we can't, honestly.
Larger programs may contact us about a narrowly scoped inspection-team evaluation.