Terms of use.

This is the marketing site for NPDESTracker. It describes the product. It is not the application itself, and it is not a legally binding offer of service.

The contractual terms of an annual NPDESTracker deployment are covered by separate customer agreements with your agency. The sections on this page about the application are an overview, not a contract. If you submit a form or email us, we treat what you send as a business inquiry and respond accordingly.

The sections below say the same thing more carefully. If anything is unclear, email admin@npdestracker.com.

This website exists to describe NPDESTracker, software for municipal stormwater compliance. The content here is informational.

Pages on this site are not a legally binding offer of service, a substitute for legal or compliance advice, and are not a representation that the software will meet any specific agency's regulatory requirements. Actual use of the NPDESTracker application is governed by separate customer agreements between Wood Technologies LLC, which operates NPDESTracker, and the customer agency.

The NPDESTracker name, logo, site design, written content, graphics, and code are owned by NPDESTracker and its contributors.

You may view, link to, and reference pages from this site for personal, educational, and procurement-research purposes. You may not copy, reproduce, or redistribute substantial portions of the site's content for commercial use without written permission.

Screenshots and product visuals on this site depict the NPDESTracker application. Some visuals may use illustrative data for readability. Actual product behavior in a customer environment may differ.

This site may link to third-party services. For example, the NPDESTracker application at app.npdestracker.com, email providers, or reference material from regulatory bodies. Those services have their own terms and privacy practices.

We are not responsible for the content, behavior, availability, or practices of third-party services you reach through links on this site.

Smart Draft is an assistive feature inside the Annual Reporting workspace. It generates a starting-point draft of an answer from linked evidence so a coordinator can review, edit, and accept or discard it.

Smart Draft does not submit annual reports, certify reports, lock reports, or determine compliance status. Every saved answer is a human action, regardless of how the draft was produced.

The full Smart Draft and AI disclosure is on the Smart Draft and AI page.

Customers are responsible for maintaining the confidentiality of account credentials, for actions taken through their accounts, and for ensuring that staff who access the application have appropriate authorization. We recommend enabling multi-factor authentication where supported and reviewing audit-log entries on a routine cadence.

If you suspect that an account has been compromised or that someone has accessed your tenant without authorization, email admin@npdestracker.com promptly so we can help investigate.

Refund policy for online self-service purchases. Online self-service plans (Guided Pilot, Small MS4 Essentials, and Inspection Starter) include a 30-day satisfaction guarantee. If NPDESTracker is not a fit, email admin@npdestracker.com within 30 days of purchase to request a refund. Refunds may be limited or unavailable after paid setup, bulk data import, custom configuration, custom implementation, or substantial production use has begun. Refunds are issued to the original payment method through Stripe.

Refund policy for quoted plans and pilots. Full Municipality Pilot, Inspection Team, and Full MS4 Platform follow the refund terms in their order form or invoice. Where an order form is silent, the same 30-day standard applies on a best-efforts basis; the order form controls if it differs.

Support model. Online self-service plans (Guided Pilot, Small MS4 Essentials, and Inspection Starter) include email and ticket support during US business hours. Phone-line support, scheduled live meetings, done-for-you configuration, bulk data migration, custom implementation, and custom engineering are not included by default; they are available separately or under a short order form. We do not offer 24/7 support on any tier. Full Municipality Pilot includes a founder-led kickoff. Inspection Team and Full MS4 Platform may include more guided onboarding as listed in the applicable order form or invoice.

Contract, purchase order, W-9, and order forms. Small online plans can be purchased by card or ACH through Stripe. Municipalities that need a purchase order, invoice, W-9, or short order form can request one before payment by emailing admin@npdestracker.com. Larger plans and pilots are issued under a short order form attached to the invoice that lists which guided-setup or done-for-you items, if any, are included. The order form controls in case of conflict with general statements on this site.

Annual subscriptions and renewal. Annual subscriptions do not auto-renew. We email a renewal invoice 30 to 45 days before the anniversary so the agency can decide whether to continue. There is no penalty for non-renewal beyond the loss of workspace access after the subscription period ends; offboarding includes a clean export of records logged during the subscription.