Docs · Billing
Billing.
How NPDESTracker charges, who manages billing, and what happens at renewal.
Self-service plans
Guided 60-day Evaluation ($999), Small MS4 Essentials ($1,499/year), and Inspection Starter ($3,499/year) check out online by card or ACH through Stripe. See /pricing for the live checkout links and the full plan summary.
Invoiced plans
Guided Evaluation Workspace ($2,500), Inspection Team ($9,499/year), and Full MS4 Platform (from $18,000/year) use a written order form. Billing goes out as a Stripe invoice (PDF, payable by card or ACH) or a letterhead invoice, net 30 by default. W-9 and PO are available on request.
Evaluation credit
The $2,500 Guided Evaluation Workspace fee can be credited toward an annual plan if your municipality continues within 60 days of the evaluation. The credit is applied to the first-year invoice.
Refunds
Online self-service purchases include a 30-day satisfaction guarantee. Refunds may be limited or unavailable after paid setup, bulk import, custom configuration, custom implementation, or substantial production use has begun. The full refund policy is on /terms.
No auto-renew
Annual subscriptions do not auto-renew. We email a renewal invoice 30 to 45 days before your anniversary so the agency can decide whether to continue. There is no penalty for non-renewal beyond loss of workspace access after the subscription period ends.
Who manages billing
The admin role manages billing details inside the workspace (primary contact, mailing details, plan information). For changes that need an updated invoice or new W-9, email admin@npdestracker.com.
Need help? Email admin@npdestracker.com.