Support.

Email-first support

Support runs on email at admin@npdestracker.com. We work during business hours. We do not offer 24/7 phone support or a published response-time SLA on any tier.

Self-service resources

• The docs hub at /docs.
• The public sample workspace at app.npdestracker.com/demo.
• The Pricing FAQ on /pricing.

How to escalate

Email admin@npdestracker.com and include your municipality, plan, and a description of what you tried. If the issue is time-sensitive (active enforcement window, regulator request), say so in the subject line.

What's included on each tier

• Guided 60-day Evaluation, Small MS4 Essentials, Inspection Starter. Self-service email and ticket support during business hours. Phone calls, live meetings, done-for-you configuration, bulk data migration, custom implementation, and custom engineering are not included unless purchased separately or listed in an order form.
• Guided Evaluation Workspace. A guided kickoff is included with the 90-day evaluation.
• Inspection Team, Full MS4 Platform. Dedicated support coordinated through the agency's designated project lead. Additional onboarding, training, imports, or configuration work can be scoped separately.